If recent reports are to be believed, increasing number of businesses are starting to realise the importance of capacity management tools for their infrastructure and overall competitive advantage. While capacity management as a concept and service isn’t new, unfortunately it generally isn’t perceived as attractive or even necessary when compared with newer technologies and products […]

No matter the size of your organisation, you’re likely to rely on effective IT service management to keep operations running smoothly. And no matter where you’re based or what you do, you’ll know that your IT services need to be reliable, consistent and effective. That’s why the ISO20000 accreditation is an ideal marker for measuring whether […]

If you’ve been keeping watch on the news of late, you’ll have no doubt noticed the panic that’s spreading around the Meltdown and Spectre bugs. While consumers are fairly unaffected by the recently disclosed security vulnerabilities in most modern processors, the same cannot be said for businesses. This threat must be taken seriously, and organisations […]