If recent reports are to be believed, increasing number of businesses are starting to realise the importance of capacity management tools for their infrastructure and overall competitive advantage. While capacity management as a concept and service isn’t new, unfortunately it generally isn’t perceived as attractive or even necessary when compared with newer technologies and products […]
If you’ve followed the news this year, then you’ve probably heard about the TSB crisis, caused by a computer failure. The introduction of a new IT system in April left almost 2 million people without access to online banking services, unable to make transactions and see their account balances. This IT failure is now being […]
No matter the size of your organisation, you’re likely to rely on effective IT service management to keep operations running smoothly. And no matter where you’re based or what you do, you’ll know that your IT services need to be reliable, consistent and effective. That’s why the ISO20000 accreditation is an ideal marker for measuring whether […]
Working within the IT industry means that you’re probably all too familiar with the difficulties of keeping up with evolving digital technologies, whilst monitoring the adaptability and intelligence of your existing IT systems. The truth is that technology will only ever be as good as the computing power behind it, and IT systems can be […]
If you’ve been keeping watch on the news of late, you’ll have no doubt noticed the panic that’s spreading around the Meltdown and Spectre bugs. While consumers are fairly unaffected by the recently disclosed security vulnerabilities in most modern processors, the same cannot be said for businesses. This threat must be taken seriously, and organisations […]
Well-implemented capacity management processes can allow your organisation to mitigate the risks of change and growth, while controlling and optimising the costs of running the IT environment. We often find that many organisations are unsure of how best to approach capacity management, with some managers left scratching their heads and wondering how best to implement […]
Under the latest rules in the world of finance, trading platforms operated by financial institutions now need to be highly transparent, so that investors can be certain that they’re getting the fairest deal at any given time. Regulators will have a greater insight into the daily goings-on across trading floors and sales desks, and trading […]
Black Friday has again shown how proper capacity planning is required to ensure organizations do not miss out on business and possibly cause damage to their (online) reputation as well. Two that I looked at today were Argos and Tesco, both had problems with getting on to the site, taking people to a holding page, […]
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